Rong shallow brow can't help wrinkling up, it seems that Ms. Fang is a bad comer, this time has already torn the previous camouflage.
"Otherwise, I'll help you change a designer, how about doing it again?" Rong Qian puts forward the suggestion again. She doesn't want to offend the customers. It's not that she's afraid of it, but that she feels like opening the door to do business and making money.
But Ms. Fang was not interested in Rong Qian's proposal. She glanced at Rong Qian, stood up with pride and said, "I think it's better to forget it. This kind of thing will happen once and for all. Besides, I don't want my image to be damaged by you, but you will make such basic mistakes. I really doubt your professionalism." With that, Ms. Fang walked out of the reception room by mistake.
"Xiaoling, you send a lady." Although very reluctant, but the shallow or polite mouth.
Zhong Xiaoling was stunned for a moment. Seeing the encouragement in Rong Qian's eyes, she stepped forward.
Rong Qian looks at Ms. Fang's back and frowns. This is the first active door-to-door business after the opening of the studio, so she paid more attention to it before. After recalling for a moment, she can conclude that Ms. Fang did not lie. It was Ms. Fang who asked for bright blue silk. But at that time, Zhong Xiaoling also reminded her that her husband was happy I like that color.
Obviously it's the customer's fault, but the studio can only be dumb to eat Coptis.
See Zhong Xiaoling dejected into, Rong shallow helpless smile, step forward, said: "it doesn't matter, I know you are not wrong."
Zhong Xiaoling looks up in amazement. She is ready to be taught a lesson. After all, she is a new person, and this kind of hard work can't be said. She didn't expect that her boss Rong Qian was still comforting her.
Rong Qian chuckles at Zhong Xiaoling, pats her on the shoulder and says, "work hard. Don't have any psychological burden. We open our door to do business. Some customers who are difficult to deal with are normal."
Encouraged by Rong Qian's words, Zhong Xiaoling nodded heavily and went back to her position to do things.
Rong Qian also sighed, but she felt a little uneasy. It seemed that it was too easy to deal with this matter. Compared with the past experience, it would not be so easy to deal with a customer who made a fuss.
Sure enough, within a few days, Rong Qian saw the follow-up of Ms. Fang's incident.
This morning, Rong Qian went to the factory first, determined a batch of fabric materials, and then returned to the studio.
As soon as I entered the studio, I saw everyone in a low mood, especially Zhong Xiaoling, who seemed to be dodging her eyes with her head down.
She looked around, and finally her eyes fell on a senior designer, "Pan Yue, you'd better say it."
It was a male designer who was named by Rong Qian. Perhaps because of his work, he was more neutral, but he was a man with strong masculinity.
Pan Yue was called, raised his head fiercely, looked a little evasive, hesitated for a moment, handed the magazine on the table to Rong Qian, "look at it for yourself."
Rong Qian's attention falls on the magazine he handed over. It's a fashion magazine. Rong Qian knows its name, and it's also a fashion magazine with good sales in K city.
See Rong shallow no response, Pan Yue some anxious, help her open the magazine, again handed to Rong shallow in front of.
This time, Rong Qian saw the content. It was a report about the studios in the city. First, he introduced several studios, the characteristics and service attitude of each studio. Later, he used a lot of space to hear a studio with poor service attitude. He said that the studio deliberately made trouble for customers, had no professional ethics, and actually chose a face that would expose customers' skin color defects After being pointed out by the customers, he didn't mean to repent.
Although the report did not specify the name of the studio, it detailed the address and interior decoration of the studio, which can be seen at a glance.
After reading the report, Rong Qian closed the magazine and put it on the table beside him, looking at the staff.
Everyone knows what happened on that day. Everyone knows that this report is seriously untrue and has seriously damaged the reputation of the studio.
So they look at Rong Qian with helplessness and sympathy. Not long after the studio opened, they encountered such a public relations crisis, which is really a test for the boss Rong Qian.
Rong Qian stood quietly for a while, knowing that it's useless to blame anyone at this time, and it's not anyone's fault. Obviously, someone deliberately embarrassed the studio, but Rong Qian couldn't figure out who would slander his studio with such vicious tricks.
"Sister Rong, what should we do now?" Zhong Xiaoling carefully looked at the same Rong shallow, said: "or I quit it, this can put all the blame on me, maybe can reduce the impact on the studio."
Rong Qian looks at Zhong Xiaoling. She is the youngest in the studio. As a new comer, this kind of thing is really a blow to her. If it is not handled properly, it may make her lose confidence in this industry.
Rong shallow thought for a while, patted her on the shoulder, said: "you don't have to think so much, this matter has nothing to do with you, even if it's not for you to receive, other people's reception is the same result, what she put out is to embarrass us.""Then what? Do you want us to explain to the newspaper? This will have a great impact on our business. This industry has always valued word-of-mouth. " Pan asked with a frown.
"What's the use of explanation? Magazines are not our main customers. It's no use explaining to them. " Another designer began.
After listening to her words, Pan Yue's brow wrinkled more tightly and said: "what should I do then? Nothing to do? "
Rong Qian looked at several employees fighting against injustice for her, warm in heart, said: "OK, I'll solve it. You work well. By the way, I ordered some materials today, and sent them back. You can see how to use them."
As soon as the voice fell, the mobile phone in my pocket rang. When I saw the calling number, Rong Qian was stunned for a moment and then pressed the answer button, "Xi ran."
"Well, I've read the report. Let's talk about the details." Lu Xilan's voice was calm on the day of the phone call.
Rong Qian was stunned, and suddenly remembered that Lu Xiran seemed to be from a public relations company. They seemed to have a better way to solve the public relations crisis. Now Lu Xiran is calling to help himself.
It's the best way to let the PR company handle this, but the other party is Lu Xiran. Even though the contradiction between Lu Xiran and himself has been solved, Rong Qian still refuses Lu Xiran to help himself.
But she refused to say it, and Lu Xilan's voice rang out again.