Chapter 3005

Zhang Mingqiang's strategy is indeed very successful, because the current flying eagle security has no ability to fight back on the network. According to Lin Hai's advice, the personnel of the security company come out from time to time to make a few comments, but without exception, they are all scolded and bloody, which can be said to be a complete disgrace. If we do not take measures, we will continue to do so, The security company is doomed.

Zheng Mingyu is biting her teeth and her eyes are red. Looking at the abusive words that pop up from time to time on the Internet, her tears are about to fall down. This feeling of being wronged and misunderstood by all people is really uncomfortable. Besides, Zheng Mingyu and all of them have devoted all their efforts to this company.

When they came back to the company, they found that the situation was more serious than they thought. The whole business department was called to work overtime in advance, because the company's phone call was about to explode. Needless to say, a large part of them were malicious calls from people on the Internet, and some of them were customers who asked for a refund or refund of the security service after they knew the situation.

Even the staff of the administrative department were transferred to do the after-sales work. Zheng long busy with them constantly stressed: "such as the kind of unreasonable call to find fault curse, just hang up.". For customers, first appease, but in any case can not agree to their refund request. "

With the leadership of Lin Hai and the efforts of all the people, the security company has achieved its present results. Once the bill is refunded and not one or two of them are large-scale, it means that the company will be in a desperate situation. Lin Hai will be heavily in debt, and it is impossible to turn over in the future.

However, it was too big for them to control. Several girls in the administration department were scolded and cried. Li Meijuan was also red eyed and full of grievances. She said to Zheng Long helplessly, "manager Zheng, we have tried our best, but now the customers are in such a big mood that they are not willing to listen to our explanation. All of them have only one request, that is, refund, If they don't, they'll make things worse. "

"Now we've said all the good things we can say, but it's useless. Customers don't pay for it. Whenever they call, they are asking for a refund."

It's true that their customers are all high-end, and these people are rich and powerful. They may not care about the cost. But it's absolutely impossible to say that people's rights and interests have been infringed, and it's even more impossible to leave such a big hidden danger around them. Therefore, it's normal to refund on such a large scale.

Moreover, according to the strength of their customers, if they want to make things bigger, it's really out of control. In the end, it's a mess that no one can handle.

Zheng Long is also frowning helpless, things happen to this point, he also has no way to further control.

It happened that Lin Hai and Zheng Mingyu came back at this time and saw that everyone was in such a mess that they didn't know what to do.

After listening to what Zheng Long said, Lin Hai waved his hand directly: "it's OK. If there are any more customers who call and say they want to return, they promise to return them, but tell them that it will take about three days to go through the approval process."

Li Meijuan and Zheng Mingyu were all shocked when they said this, and the people in the business department were even more shocked. Zhang Xiaowen stood up and asked: "Mr. Lin, do you really want to withdraw? If we withdraw, all our previous efforts will not be in vain?"

Li Meijuan also worried to say: "yes, especially if we quit, it is very likely that people will continue to make rumors, saying that it is the performance of our guilty conscience. Anyway, all the spearheads on the Internet are aimed at us now, no matter what we say or do, they are wrong."

Lin Hai waved his hand: "don't worry, you want to think about why customers want to refund. It's just because the situation on the Internet now thinks that there is something wrong with the security of our company. When we find out the situation and get the evidence to prove that we have no problem, all the rumors will be broken."

"When the time comes, we'll have another wave of publicity. Will the customer want to return?"

I don't know who whispered: "is three days enough? If it can't be solved within three days, will the problem be more serious then?"

Even Zheng Mingyu was a little nervous. Although she went to see yuan Xingli with Ling and got the general situation, she didn't know if King Kong could find any clues in three days.

Zheng Long smiles and stands up“ I believe President Lin, he said three days, it will be able to solve in less than three days

"What's more, even at this point, is it really that terrible? Think about the situation that we were half dead for so many years before. Now we are nothing more than dying. Even if we can't solve it, at least we've tried our best to have such an opportunity. It's a pity. "

After Zheng Long's words, everyone was quiet for a while. Then Zheng Mingyu took the lead in clapping. Other people also clapped in silence, expressing their determination with actions. Because Zheng Long's words came to their hearts. With Lin Hai in, they believed that there was hope in everything. Besides, no matter what the result was, they all tried hard.

Lin Hai smile: "you can trust me, I can not do much, but I will never live up to your trust."

Then the business departments returned to their intense work. Zheng Long rearranged the situation and divided them into two groups. One group was responsible for answering these calls, and the other group, with a smaller number of people, took the initiative to contact the customers who had not yet called, and explained the situation to them. It showed that all the misunderstandings were still under investigation, Flying Eagle Security did not and could not do anything to harm its customers. If the customer still insists on refund, it is also three working days.

No matter whether the customer believes what they say at this time or not, at the very least, they must first show their attitude so that the customer can see that they will never shirk their responsibility.

Sure enough, after such an active contact, some customers said that they would not withdraw for the time being and would wait and see, but they hoped that the security company would handle the matter and return to normal as soon as possible, otherwise they would be worried.

Lin Hai went back to his office and sat down. He closed his eyes and just wanted to relax. At this time, his mobile phone rang again. He just gave a wry smile and took out his cell phone.

At this point, basically everyone who should know the news knows that the company phone has exploded. It's impossible for him to be calm.

Wang Yu called. In fact, he didn't need to know. It must be Wang Yu who saw the overwhelming news on the Internet, so he was anxious to call. When he answered the phone, he heard Wang Yu's flustered voice.

"Lin Hai, what's the matter? I see that your company is leaking customer information on the Internet now, and it's said that it's your intention. What's the matter?"

Lin Hai said lightly: "nothing. You must believe me. Those rumors will be clarified naturally."

"Is it the competition behind the scenes?" Wang Yu asked.

Lin Hai simply said: "it should be so, we are still investigating."

"All in all, it's just a rumor. Don't take it seriously."

Wang Yu thoroughly anxious: "yes, I believe you, I believe this kind of adaptation will not really happen, but other people, will others believe you?"

"Yes, it's all rumors, but rumors are also the most terrible thing. That's the truth of the so-called" three people become tigers ". If you talk too much, more people will believe, and then rumors will become true."

"What's more, as you know, when your company develops, a lot of strategies are based on the spread of online information. You must know the most about the power of these online channels. If you don't clarify it as soon as possible, the consequences will be very serious. Even if you explain it later, those negative effects are irreparable. "