Chapter 503

Both of them sat down on the sofa. Tong Tong smiled and said, "Xiao Jin, I heard we received a summons from the court?"

Jin Yuanfeng nodded: "yes, because a customer's email was delayed for two days, the customer sued us."

"I've heard about it, too. How did you deal with it?"

"I have punished the front desk foreman, withheld the bonus of this month, recorded an administrative level error, and asked him to write a report and review. Sister Tong, this matter has a great impact on the hotel. I think the punishment is a little small. We should demote him directly and let him be a waiter."

Tong Tong took a sip of tea, shook his head and said slowly: "Xiao Jin, your punishment has been heavy enough. Withholding bonuses and conducting self-examination are trivial matters. Recording an administrative error once is enough to ruin his future in the hotel. I know the foreman well and he does a good job in his usual work. I think we should give young people the opportunity to make progress in the future. Our service industry, We should serve the guests well and take care of the emotions of our employees. Moreover, we can do the customer's work and let him withdraw the lawsuit to restore the impact of the hotel. "

Jin Yuanfeng listened carefully and said sincerely, "sister Tong, this is the first time I've met this kind of thing. I really don't have as much experience as you. I'll consider it as appropriate."

Tong Tong nodded.

"Sister Tong, what shall we do next?"

"First of all, we should take this opportunity to train and learn from front-line employees. Then, we go to meet customers and do customer work together."

"Do we really want to compensate him 500000?"

"Yes, wrong is wrong. We can't shirk our responsibility and we will compensate. On the surface, it will damage the reputation of our hotel. In fact, it is also an opportunity for zero distance contact and dialogue with customers. In addition, I would like to invite several influential media in Jincheng to participate and report truthfully. I believe that our sincere attitude will win more understanding and respect from citizens and customers On the contrary, it can establish the image of the hotel from the front. "

Jin Yuanfeng nodded repeatedly and couldn't help admiring from his heart: "yes, it's equivalent to giving us an advertisement. It's not uneconomical to change 500000 for an advertisement."

"Let's make a decision."

"I agree."

The young foreman went downstairs to the front desk, dejected and depressed.

The young foreman's name is Huang Tao. He graduated from university and studied hotel management. He worked as a waiter for two years before he became the foreman. If there were no accidents, it would be easier to be a deputy manager of the Department in two years, and then a manager.

In the service industry, the mobility of employees is very large, but as long as the position of manager is achieved, it will be very stable and the salary is relatively high. Even if you go to other hotels, you can find a satisfactory job.

Now, because of fighting a few words, he was sued by the customer to the court and punished by Jin Yuanfeng for administrative errors. There is basically no possibility of promotion in Lizhu Hotel, but he has to start from scratch in other hotels. It is conceivable that he is lost and depressed.

There are three waiters at the front desk of the hotel, one boy and two girls.

The three waiters were very concerned when they saw the dejected look of their foreman.

The boy said, "brother Huang, what's the matter with you?"

Huang Tao sat in his seat, shook his head and sighed: "Alas, he was punished by president Jin because of what happened two days ago."

A girl said, "how?"

"The bonus is gone this month. I have to write down administrative errors and review."

"Administrative level error!" another girl cried in surprise, "brother Huang, this is serious. You can't be promoted in this hotel. You can only be the foreman at most."

Huang Tao nodded: "I know. So I'm depressed now."

"Now these customers are really tricky, swearing and complaining. We grass-roots waiters are really fed up with their anger."

"What can we do? We don't have a good father. Look at Mr. Jin. He has been promoted from waiter to deputy general manager in only two or three years. It's like riding a rocket."

"They have a good father, and they have a father who is a vice chairman."

"Yes, it's a time to fight for your father. You have a good father. You don't have to struggle and have a good life in this life."

"But there are exceptions. Qian Duoduo has no father. He rises faster than president Jin. In just a few months, he rises from a workshop worker to the position of general manager."

"He is not the general manager, but the trade union chairman of the clothing company."

"As the chairman of the trade union, he actually runs the whole clothing company. No one in the clothing company dares to listen to him."

"Who doesn't know about beauty group? He just accounts for the relationship with the chairman."

"However, his ability is also very strong."

……

Several waiters are chattering at the front desk, because there are no customers now. They have plenty of free time.

Huang Tao sat in his chair, his head depressed, and didn't want to say a word.

He is already thinking about job hopping. There is no hope of development in Lizhu hotel. He wants to find another hotel. If he is lucky, he can find a foreman's seat in other hotels and then go on. He is only in his twenties. Now that he has entered this industry, he must want to make great progress.

A white SUV drove into the square outside the Lizhu hotel.

In the car is Zhao Changwu and his two disciples, Qinglong and Bailong.

The license plate number of the car has been changed by them.

As professional killers, they are certainly familiar with these details of safety protection.

Moreover, they are not afraid of the police.

With the skills of their teachers and disciples, I'm afraid dozens of policemen can't catch them.

Under the guidance of the security guard, Qinglong drove the car into the parking lot on the lower first floor.

Three people got out of the car. Qinglong pulled out a big suitcase in the trunk. Followers Zhao Changwu and Bai Long walked to the elevator.

Three people took the elevator and soon reached the hall on the first floor.

Out of the elevator, the three walked to the front desk.

Several waiters at the front desk, including the foreman Huang Tao, saw that a guest came to the door, quickly stood up and served warmly with a professional smile.

"What do you need, sir?"

"Stay in the hotel." Bai Long walked forward grandly, "is there a presidential suite?"

"Certainly. What style do you want, sir?"

"Any style will do. As long as it's luxurious and quiet."

"We now have two presidential suites, one European and one Chinese. They are very luxurious and quiet. 2801 European days and 261 Chinese days."