Chapter 205

After this meeting, Yuanfeng, the first online mall organized by xingfan.com, started to build and test run in full swing with everyone's efforts. Everything was ready and the test run date was set. Finally, a smile appeared on Ye Feng's face.

During this period of time, everyone is very nervous. After all, this is not only a new attempt, but also indicates the future development trend of Yuanfeng. Therefore, everyone attaches great importance to the development results.

On the day of the trial run, Ye Feng sat in front of a computer in the network customer service department early in the morning. Today is the first day of the trial run of the network mall. He decided to go to the battle himself and receive the consultation of network customers with the staff of the customer service department.

Although you don't need to receive customers face to face, you can see that Ye Feng is very nervous. Soon, the data shows that many people start browsing the commodities in the mall, and his palms are sweating.

Yuanfeng was founded by him. He had never been so nervous as today when so many stores opened. Soon his customer service portrait began to flicker, and someone asked about the goods.

Then the customer service avatars of other computers kept flashing. The whole customer service department kept on ringing. His reply speed was too slow, and there were too many customers to consult.

Finally defeated, he had to admit defeat and return the position to the staff of the network customer service department.

"I didn't expect that on the first day of the trial operation of the online mall, there were so many customers consulting..." Other department managers around the audience, have a low voice to discuss.

Ye Feng frowned and made a movement of forbidding sound towards them. At the same time, he took a look at Cheng Yan.

Cheng Yan immediately understood and walked over. "Mr. Ye, what can I do for you?"

Ye Feng's eyebrows are still locked and whispered: "it can't go on like this. The network customer service department is too noisy now. In this way, you can ask people to buy a batch of earphones and distribute them to every staff in the customer service department.

In this way, everyone can work at ease, but they don't affect each other. If you want to hurry up, you can make arrangements. "

Half an hour later, the purchasing manager came back here panting with a batch of headphones.

"Mr. Ye, I bought the earphone you wanted..." His excited voice was a little too loud, and Ye Feng made an action of forbidding sound towards him.

The staff of customer service department, after wearing headphones, are more efficient without being affected by the outside world. The popularity of online consultation has been going on until late at night.

The customer service department has been busy until daybreak, and the computer has gradually stopped working. At the end of the day, although this online mall only sells and distributes to several counties and cities around Nanjiang Province, it is all aimed at the quality of Yuanfeng.

So just one day of trial operation, the total amount of orders exceeded 20 million, which is a very good result, but Ye Feng is excited and aware of a very serious problem.

In the middle of the night, people may have no time to order online, so they don't think about it.

But it's impossible for employees to reply to their inquiries online 24 hours a day, right? If 24-hour operation, customer service department work intensity is very big, over time, this job, I'm afraid few people are willing to be competent.

But if you don't respond to their inquiries in time, you may lose a lot of potential customers. It's almost dawn, and the staff of the customer service department have left from work, but he is still sitting in front of the computer, unwilling to leave.

Ye Feng didn't go, waiting outside the network customer service department, other department managers, naturally dare not leave.

At the moment when Ye Feng walked out of the office and opened the door, everyone was still warm.

"Why are you still here? It's almost dawn. If you don't go home to have a rest, how can you do a good job in the morning? Go back, all of you... "

Everyone said goodbye to him and planned to leave. Cheng Yan took a look at him. "Mr. Ye, don't you want to go back?"

Ye Feng smiles. "I still have some problems here. I haven't thought of a solution. I'll leave when I think of it. You go first."

Cheng Yanli is interested. "What's the problem? You say it and we'll analyze it together. Maybe we'll find a way soon. "

When he thought about it, one person was short and two were long. He couldn't think of a solution. Maybe others could give him some advice.

"Well, let's hold a short meeting here. Yesterday's trial run was good and the customer service department contributed a lot. But now we have a serious problem in front of us. I want to hear your opinions.

As you can see today, the work intensity of the network customer service department is very high, so I think the current staff is far from enough. The personnel department should seize the time to recruit another batch of customer service, so as to reduce the pressure of the network customer service department.

What's more, through observation, I found that the way of online shopping is totally different from that of physical store shopping. There is a randomness. Some people, when they go online and accidentally see the goods in our mall, may buy them.

But in this way, it will increase the difficulty of the customer service department, because some people like to surf the Internet during the day, some people like to surf the Internet at night, and our staff can't be online 24 hours a day. How do you say we should solve this problem? "The people at the bottom had a discussion in a low voice.

"Mr. Ye, otherwise let the network customer service department take turns working 24 hours. In this way, there will be no loss of customers." The manager of the personnel department suggested.

Ye Feng shook his head, obviously not very satisfied with this proposal, 24-hour shift, for the staff, too much work intensity, fear more complaints.

In addition, although there are many customers who will shop late at night, there is no need to waste human resources for a few scattered customers.

"Mr. Ye, let's do this. I've developed an automatic reply software here. As long as someone inquires about the goods, they will reply automatically according to the customers' questions."

Ye Feng is very satisfied with the solution proposed by Xu ran of the network development department. In this way, it not only reduces the work pressure of customer service, but also won't offend customers, killing two birds with one stone.

"I very much agree with Xu Ran's proposal. Tomorrow I'll ask the manager of customer service department to sift out several questions that customers often ask and give them to you. You can develop an automatic reply program as soon as possible, and I'll be rewarded."

See in addition to the joy of Xu Ran's face, other people are a little sad, Ye Feng continued.