Chapter 20： You are still too conservative

After brewing in her heart for a while, Liu Ting slowly said: "Mr. Cao, let me just briefly talk about my feelings, but after all, I don’t have experience in restaurant management, so I still want Cao if I’m not thoughtful. You can always forgive me."

"Well, if you don't have experience, you can think about the problem better from the perspective of the customer." Cao Xingyu nodded noncommittal and motioned for the other party to continue.

"Yeah!" Liu Ting nodded after hearing the words, and then continued to speak: "I think the core meaning of Mr. Cao's acquisition of this steamed vegetable restaurant this time is to provide Qingyuan Internet cafes with new revenue points! Just like me As previously guessed, Qingyuan Internet cafes first cultivated and stabilized a group of loyal Internet cafe customers with high-quality services in the early stage, and then we step by step to pick more wool from them! And catering has its own particularities. Everyone can't leave three meals a day, and the profits of the catering industry are generally high, so I think this is undoubtedly the most worthy of our priority right now!"

"Think about it, our Internet cafes now have a daily flow of three to four hundred people. As long as some of these people eat the meals we provide, it will be a very substantial income!"

"I also thought about whether to talk to some restaurants and see if I could get some money from it. But I never thought that before I went to act, Mr. Cao, you actually bought a restaurant directly. This step is really wonderful! This is countless times better than our cooperation with restaurants. Not only will we earn higher income, but also the initiative can be completely in our own hands, without looking at other people's winks!"

"It turns out that all of this is in Mr. Cao's plan. You should have thought of this path early! No wonder you were so determined to improve the service and environment of our Internet cafes. You are so farsighted!"

"I really admire President Cao this time!"

I really didn’t think about looting the client’s wool. Am I in your mind a black-hearted boss who aligns with all interests... Cao Xingyu curled his lips. He felt that Liu Ting had something to him in this respect? misunderstanding.

Besides, this shop was also randomly given by the system. I didn’t think so much... and I asked you to talk about your thoughts on the steamed vegetable restaurant, not for you to praise me... Cao Xingyu said in his heart again. Fortunately, he has gradually gotten used to Liu Ting’s ability to associate. He didn’t care too much. He said in other words: “Well, let’s talk about what you think about this steaming restaurant or what you think can be improved. ."

"Okay, let me talk about it based on my previous experience in Internet cafes." Cao Xingyu did not deny Liu Ting's remarks, but instead strengthened the thoughts in her heart. At the same time, she admired Cao Xingyu more and more in her heart. Look at Mr. Cao’s extraordinary business methods and long-term vision, which is beyond the reach of ordinary people!

Then, Liu Ting paused and continued: "I just took a closer look at this restaurant. I think there are two problems that we urgently need to solve right now."

"First, I think there is still a lot of room for improvement in the service to customers. For example, after we just ordered a good meal, we all took our own pots to find seats on our own. This kind of user experience is a bit unfavorable. Good. And until the end of our meal, during the whole process, except for the time of payment, I did not feel the presence of a waiter in this restaurant at all. Although most of the steaming restaurants are in this way, but In my opinion, President Cao, who is more interested in customer experience, is definitely not allowed to follow this model."

"Well, that's right." Cao Xingyu nodded with a faint smile, and agreed.

Seeing the recognition of her own words, Liu Ting continued: "So I suggest that the first thing to do is to improve the service awareness of all employees in the restaurant and create a better dining environment for every customer! And secondly, I think the dishes here are The price is more expensive and the portion is small. Look at this portion of fried pork with chili, just use a small bowl. After all, everyone knows that the style of the dishes in the steamed restaurant is like this, but the key is that there are only a handful of pieces of meat in this bowl! What’s even more exaggerated is that the amount of dishes sold for 15 yuan! Other dishes are almost the same as this situation. Of course, although this restaurant is more profitable, it is not attractive to customers. Not affordable enough. If things go on like this, the number of visits from customers will decrease, let alone repeat customers!"

"As it is now, it is obviously the peak time for dining, but this restaurant has very few customers, and you can tell from it."

"So in this regard, I suggest that it is reasonable to reduce the price slightly, or increase the weight of each dish."

"Are you finished? Just these two points?" After patiently listening to Liu Ting's words, Cao Xingyu nodded, and then faintly said: "Manager Liu, I think you are still too conservative."

"Huh?" Liu Ting opened her mouth, thinking that she had completely thought about it in accordance with the previous set of operating ideas of the Qingyuan Internet cafe. Is it still conservative to cultivate staff's sense of service, reduce prices or increase weight, etc.?

If it weren’t for the previous experience in Internet cafes, Liu Ting wouldn’t even think about these two aspects, because steamed vegetable restaurants are generally like this, there is no service or anything, and the customers just pay for the food by themselves. Finding the location, not to mention the portion, is a small bowl, some prices are not cheap, especially in front of this steaming restaurant, the price is even higher than the price in the market.

Originally, Liu Ting was complacent because she could think of these two aspects, but she didn't expect that she would be understated by Cao Xingyu as'too conservative'.

What different opinions and measures did Mr. Cao have this time... Liu Ting immediately put away his complacent mentality, revealing an appearance of listening attentively.

"Well, it's not only too conservative, it's not careful enough." Cao Xingyu nodded, and continued faintly: "The two points you said are indeed what we need to pay attention to and improve. First of all, the service is correct, but it is not just what you are. It is enough to improve the service awareness of employees, but we have to customize a set of service procedures for the business model of the steaming restaurant. From the moment the customer enters the store, there must be a waiter who pays attention to the customer's dynamics all the time. , To be able to respond to customer needs in the first time, and from entering, serving, serving, leaving, until customers leave our restaurant, the whole process must let them feel the sincerity and enthusiasm of our restaurant to treat customers! At the same time, in order to meet this requirement, we have to increase the number of waiters in the steaming restaurant!"

"The other thing is that the price of the dishes is reduced. If you look at this small bowl of dishes, except for a few pieces of meat, they are all peppers. They are sold for 15%. Do you think that a small price reduction is enough? A large price reduction or the same price is necessary. But the weight must be increased drastically!"

"And this Chinese cabbage, such a small bowl, I estimate that the cost is less than 1 yuan, but it is sold for 8 yuan? Isn't this obviously a shame! In my opinion, such vegetables and the like can be directly changed to As a gift, you can get one vegetable if you sell two pieces of meat!"

Significantly reduce prices or increase the portion, sell meat dishes and send vegetables, this...is it an investment regardless of cost...After hearing what Cao Xingyu said, Liu Ting couldn't help swallowing her saliva, and she understood now. Compared with what Cao Xingyu said, what Cao Xingyu said was really conservative.

It’s just that, the profits have been greatly reduced, especially for vegetables. Although I have never done catering, it must be the most profitable... Although Liu Ting has some approval, she still feels a little entangled in her heart.

"Also," Cao Xingyu knocked on the table and said, "Look at this wooden dining table. It is a bargain. The grade is too low and there are traces of burnt cigarette butts on it. This gives the guests the first impression. It will be very bad, and some of the grease on the ground has obviously been left for a long time, and the sanitary cleaning is not in place. This environment gives me the feeling that it is a university cafeteria."

"There is still the taste of the food, do you think it is delicious? Can you accept it?"

"I can't accept it anyway!"

"The core of a restaurant is the dishes. If you can't even do this, how can you attract customers to consume?"

"To sum up all the above, how can such a store satisfy the customers? And where does the experience come from?"

"How can my store be upgraded smoothly?"

Everything else is fine, Liu Ting understands everything, but when she heard the last sentence, she was stunned: "Huh? What upgrade?"

"Oh, it's okay." Cao Xingyu waved his hand, realizing that he was too excited to talk. UU reading quickly changed his words: "Anyway, if you change, you must make vigorous rectification! Change it regardless of cost. !"

"Please write it down carefully. First, increase restaurant service staff and customize a set of service standards!"

"Secondly, the entire restaurant will be refurbished for me immediately, buying a batch of high-end solid wooden tables and chairs, replacing the existing dining tables, chairs and other decorations in the restaurant!"

"Thirdly, some food and other decorative paintings and pictures are added to the walls in the restaurant. It must be high-end and elegant, and it must be the kind that can enhance the appetite of the guests!"

"Fourth, lower the price and launch a buy two meat and one free veg campaign! And take this as the operating feature of our steaming restaurant!"

"Fifth, the whole restaurant's hygiene standards are set high for me! For customers, the hygiene environment will directly affect their appetites. This aspect must be strictly controlled! It must not be like a broken canteen!"

"Sixth, open up all the chefs in the existing restaurant. You take advantage of the restaurant's refurbishment period and immediately go find me the top steaming chef in Sansha City. As long as the dishes are delicious, the salary is not a problem! I want the quality and taste of the dishes in our steaming restaurant to be the first in the city!"

"Seventh..."

"..."

Liu Ting took out a small book and lowered her head and quickly recorded. The more she wrote, the more shocked she became...

What are these...

How can there be such a steaming restaurant?

Although Liu Ting has been mentally prepared for a long time, Mr. Cao’s handwriting is still beyond her imagination and expectations...

Ok.

is indeed the President Cao I know.

Compared to Mr. Cao’s measures, she only made two comments just now, which is indeed a bit too conservative...