Chapter 441

Zhao Quan angrily entered the office of Zhou Tian, but after entering the door, his angry face disappeared.

Zhou Tian was working on the plan at this time. Seeing Zhao Quan coming in, he immediately asked, "Chairman, what can I do for you?"

Zhao Quan waved his hand, "it's OK. You're busy. I'll come and sit down for a while."

Zhou Tian didn't know what happened, but since Zhao Quan said it was ok, he naturally did what he should do.

After pouring a glass of water for Zhao Quan, Zhou Tian continued to work on his plan.

Zhao Quan also sat on the sofa and looked at the plan he had made on Sunday.

As for Liu Fumin, Zhao Quan didn't pay attention at all.

He was angry about this. Of course not. If he was angry about this, he would have been very angry.

The reason why he lost his temper with Liu Fumin was that he wanted to take the opportunity to beat others in the hospital.

This is a hospital. What he needs is that every medical staff should learn to serve enthusiastically, instead of sitting there as a master.

People and patients come to see a doctor instead of spending money to look at their faces. He has to let everyone, including Liu Fumin, understand this truth. It doesn't matter whether Liu Fumin is upset if he loses his temper intentionally.

He is looking for someone to better serve the hospital, rather than inviting an ancestor to come back and let him wait with a smiling face.

Moreover, he also believes that he has a good eye on people and that Liu Fumin will not be an ancestor.

Sure enough, about ten minutes later Liu Fumin came.

"Chairman, I'm really sorry about his aunt in the third place. I didn't do it right and didn't think about it well."

It's not good to ask an old man in his sixties to apologize to himself.

But now the identity is here, so are the corresponding responsibilities and responsibilities.

Zhao Quan pointed to the sofa beside him, motioned Liu Fumin to take a seat, and then told Liu Fumin a story

a boy who worked as a mower called his customer, Mrs. Chen, and asked, "do you need to hire someone to mow grass?"

Mrs. Chen replied, "no, I have a mower."

The boy said, "but I'll help you pull out the weeds in the flowers."

Mrs. Chen replied, "my mower has done the same."

The boy said, "I'll also help you to cut the grass around the aisle."

Mrs. Chen said, "the man I hired has already done it. Thank you very much, but I really don't need a new mower."

When the boy hung up, his friend asked him, "don't you just work in Mrs. Chen's lawn mower? Why do you call me?"

the boy seriously replied, "I just want to know how good I'm doing"

after telling the story, Zhao Quan lit a cigarette. At this time, Zhou Tian stopped his work and looked up.

Zhao Quan is no longer talking to one person, but to Liu Fumin and Zhou Tian.

"That's the story. The boy's friend just laughed. He may even think that the boy has too many things to do, and he can only do himself well. What can he do with so many things "

" but from the perspective of being able to listen to the guests' heart, the story is established and the truth is clear. "

"I have thought about how to make our hospital return to its old outpatient service. I have also thought about many ways, even the advertisement bombing. But now the effectiveness of advertising bombing is no longer better than in the past. It will no longer be a special effect weapon for outpatient service. It will work as soon as it is used. "

"Moreover, advertising bombing has been used too much by private hospitals, which has already overdrawn people's trust and attention in advertising."

"Nowadays, more and more hospitals have felt the pressure of outpatient volume, so when we reflect on the problems, we need to see the inner essence through the appearance of things, so as not to be busy solving superficial problems all day long, that is, to treat the symptoms but not the root cause."

"The pressure of outpatient volume can not be attributed only to advertising or advertising creativity. The concept of basic customers should become a new focus. For medical treatment, what basic customers refer to is those who can consume once, consume twice or introduce other patients. "

"Basic customers are not only the driving force for the long-term sustainable development of the hospital, but also the nuclear weapon that can make the hospital get rid of the control of advertising. In order to maintain basic customers, the most important thing is service, warm heart service "

this morning, Zhao Quan told Liu Fumin a lot about the maintenance of basic customers, what is the market, and what kind of service he understood and recognized.

Finally, he said, "any employee of the hospital is a part of the whole staff marketing, and any employee who contacts with the hospital will be the ultimate spokesman of the hospital. Only by constantly asking wrong questions about our own service, constantly improving the quality of our work, and always paying attention to our customers, can we create more loyal customers and create a good reputation. "

After Zhao Quan finished, Liu Fumin was still in a daze, but Zhou Tian had already clapped.

"I see. Chairman, I have benefited a lot. Your views on service are not only applicable to the medical industry, but also effective for other industries. I've been taught today that no one's success is easy. "At the moment, Zhou Tian is convinced of Zhao Quan. This kind of opinion on service really benefits him a lot.

Even he has decided to apply this service concept to customers in his future work.

At this time, Liu Fumin realized the importance of service.

"It's true. Take today's event as an example. If only an ordinary customer was wronged by his aunt in the third place, he would go home and tell his relatives and friends about the bad situation of our hospital."

"And from his mouth that our hospital is not good friends, and their friends will go to word of mouth."

"This kind of bad influence caused by one person will make many patients leave a very bad impression on our hospital. Maybe the smile of one hundred employees can't win back this person."

"Chairman, I really understand. You can rest assured that I will convey the spirit of service later. Liu Fumin continued to be busy and Zhou Tian started his plan. With the help of the new database administrator, Zhao Quan found the information about his father's operation.

After careful inspection, my father did have a liver transplant operation in this hospital, and he recovered well, which made Zhao Quan feel at ease.

And let him feel happy is, very surprised, my father even left a contact address here, in this city.

So Zhao Quan put away the information and left the hospital. He drove directly to the address left on the information.

This is a high-rise residential building, very ordinary, not luxurious.

Zhao Quan came to Room 102 on the 9th floor recorded in the materials and knocked on the door.

But after knocking for a while, the opposite door opened.

"do not knock, the property has been knocked for three months, and so far have not opened the door, still owe the property fee." Zhao Quan was surprised. "Then what time did you last see this house?"

thought to the old lady. "Half a year, right, half a year. That's my grandson's birthday. It's the last time I saw him."

chatted with the old lady after chatting, "

". It's really my father and stepmother, but they just disappeared.

Zhao Quan is very depressed. It's hard to find it, but how can he leave again?

after the old lady closes the door, Zhao Quan touches the top of the door frame according to his father's habit.

Sure enough, the fingertips touched something.