Chapter 691

Click!

Although the waiter closed the door and went out, the miniature camera beside the air conditioner recorded all the scenes in the box.

For all this, Jiang Chen and Xia Ruyan are totally unaware.

At this time, in addition to eating and drinking, they also began to talk about many problems about the new hospital.

Xia Ruyan took a bite of food, swallowed it and said, "in the morning, I listed four questions.

First, most of our patients are from rural villages and towns. The villagers are honest and kind in our eyes, but the patients in the cities are very resistant to them.

I have heard more than once that some urban residents dislike their lack of quality and their bad smell. This situation has led to many urban patients leaving the hospital for this, and we have lost a lot of patients.

In this regard, I think we need to make some improvements. Hospitals are open to all customers. Although our target masses are the basic masses, we should not shut out those urban patients because of some minor problems. "

Hearing this, Jiang Chen narrowed his eyes: "I've heard about this situation. To be fair, I really hate those guys who dislike villagers.

If it were not for the villagers' sweat and efforts to grow crops, the self styled city people would starve to death.

But they don't know how to be grateful. On the contrary, they despise the villagers everywhere. This kind of behavior is really infuriating. "

Xia Ruyan sighed: "this kind of situation is very unpleasant, but we are not judges. What we should do is to balance the relationship between them and let them integrate into our new hospital as much as possible. Isn't it? "

Jiang Chen nodded: "indeed, the villagers' diseases have to be treated, and the urban residents' diseases have to be treated as well. Only by incorporating these two groups of people, can our new hospital grow stronger."

Xia Ruyan said: "it's just that it seems very difficult for them to coexist peacefully under the current situation. At present, only a few people dislike it. I'm afraid that after a long time, most of them will dislike it,

At that time, the two groups of people will fight, which will have a great impact on our new hospital. "

"Yes, we have to find a way." Jiang Chen felt his chin and fell into meditation.

Xia Ruyan took a drink and said, "originally, I wanted to divide several different areas. For example, several areas are specifically for urban residents, and several areas are specifically for villagers.

But thinking about it, it seems that it is not appropriate to do so. It may make people feel that our new hospital deliberately divides people into three, six and nine grades. "

Jiang Chen thought for a while and said, "if this method is used directly, it will not work. But if we make a little change, I think we can achieve our goal."

"How to make a change?" Xia Ruyan asked.

Jiang Chen said with a smile: "using their psychology to make corresponding changes, those urban residents don't think they are superior to the villagers.

Then we will open a VIP channel for them, which is like the doctor number or expert number that often appears in the regular hospital registration.

Layman may not know, but we are all experts. In fact, the so-called expert number and doctor number are the same. The difference is not obvious.

For the VIP channel we set up, we can also choose one of the links and slightly increase the price which is not obvious,

Those urban residents will definitely choose VIP passageways for the sake of face or not going with the villagers. At that time, they will not only satisfy their vanity, but also not hinder them from continuing to see a doctor in our hospital. "

Hearing this, Xia Ruyan frowned and said, "this is tantamount to raising the price of those urban residents unintentionally. I'm afraid those villagers will think that we are unfair."

Jiang Chen shook his head and said, "if we directly claim that the VIP channel is aimed at urban residents, it will really arouse the suspicion of others, but what if we don't say it?"

Xia Ruyan thought: "you mean that the treatment for villagers remains unchanged, just open a separate channel, which only we know is for those urban residents, but others don't know?"

Jiang Chen nodded and said, "yes, when it was announced to the outside world, it was just that there was a shortcut. If the villagers wanted to take this channel, it would be feasible.

However, as you know, the villagers are not willing to spend more money to see a doctor, so after they have made a comparison and found that there is no difference between the two sides of the channel for their treatment, they will definitely choose the ordinary channel.

Even if there is a choice of VIP channel, it must be a small number, so it can greatly reduce the aversion of urban residents to them

After hearing what Jiang Chen said, Xia Ruyan fell into meditation.

After a while, she said with a smile, "this is the only way to work now."

Jiang Chen nodded: "in addition, you can make some small changes in the Department.

The reason why people in cities feel superior is that they live in a good environment,

What they really want is a face, a better surface treatment than the villagers, so we can put several departments at the entrance of the VIP channel.

In this way, after they pass through the channel, they can enter the separate departments.

They may feel that those departments are unique, but they are actually the same as other departments. "

Xia Ruyan held his chin and said with a smile: "you are really a master of playing with people's hearts. On the surface, you have made countless changes, but in fact, the core is still unchanged, but this has not only raised those city people, but also not offended those villagers. And solved everything. That's great

Hearing Xia Ruyan's praise, Jiang Chen smiles: "the service industry is just a process of thinking about people's hearts."

Then he lit a cigarette, leaned back in his chair and asked, "go on to the next question you find."

Xia Ruyan nodded and said: "second, it is the extension of this problem. The departments we have now are almost the same as those in conventional hospitals.

But at present, there are extreme situations in the personnel support of various departments. In short, there are too many members in popular departments, which leads to many doctors being very leisurely on weekdays.

However, there are too few staff in the unpopular departments, which are usually nothing, but once the patients are concentrated, the unpopular departments will be stretched.

This kind of situation can not be solved only by pulling out the staff in the busy time to help. There must be a long-term and feasible solution.

Otherwise, after a long period of time, those idle doctors will become the moths of muddling along, while those doctors who are too busy in cold departments will feel the idea of leaving because they are too tired. "

Smelling speech, Jiang Chen narrowed his eyes: "since there is such a problem, why not transfer the extra part of people directly to the unpopular department in the early morning?"

Xia Ruyan had no choice but to smile bitterly: "Guiyi tried to use this method, but those doctors have strong resistance. Even if it's past, they are also passive and indifferent.

I'm worried that they're doing something bad in secret, so I temporarily transferred them back. After all, they're lazy, and they may take the whole department with them. "

Jiang Chen frowned and said, "it's not a small problem. It's not only about the coordinated development of various departments in the hospital, but also about the psychological problems of the staff."

Xia Ruyan nodded and said bitterly: "so, we have to come up with a feasible plan as soon as possible. To tell you the truth, I have heard the news that someone in the unpopular department wants to resign these days."