Chapter 279

Li Yang also found that the managers of the George V Hotel seldom discuss the grand blueprint, the quarterly goal, the annual goal, or how to surpass a competitor, how to become the number one in the industry, etc.

However, they always hold meetings because of a trivial matter. For example, one day, the general manager, room manager and other senior executives held a meeting to discuss the replacement of a bedside alarm clock in their room for a long time.

They purchased almost all the alarm clocks of middle and high-end brands from the market for testing and comparison. Firstly, the brand should be consistent with the identity of the hotel. Secondly, whether the appearance and style of the alarm clock match the room, whether the alarm clock is quiet enough, whether there is night mode, and whether it can be seen clearly by some older people. After all, the alarm clock itself is for the convenience of those who are not very good The use of modern products of high age groups.

After repeated discussions, they selected three of them and began to put them in the room one by one to see if the alarm clock was in harmony with the style of the whole room.

Not only that, they will meet to discuss, test and study again and again because of the small problems such as the texture and softness of the newly replaced sheets and pillow cores.

But everything can't go around one core, that is service, the ultimate service.

In this way, Li Yang thought of the differences between the top luxury cars and ordinary luxury cars. There will be a lot of humanized design, many surprising and convenient small functions on the top luxury cars.

There are even a lot of small functions that even the car owner doesn't know what to use or doesn't notice at all.

But this does not mean that the creators of these top luxury cars have given up their efforts to pursue the ultimate. Their continuous improvement has created those small functions that increase the sense of experience and are convenient and easy to use, and also brought users one surprise after another in the use process.

Just like when Li Yang first found one hidden function after another on his luxury private plane, he couldn't help but exclaim that there was such a function in his heart, which really surprised him. He exclaimed at the intentions of the designers, and then made her recognize the Gulfstream brand more imperceptibly.

Maybe he bought this brand at first only because of his fame and guaranteed quality, but after using it, the surprise and satisfaction brought by the experience is the reason why Li Yang really recognizes, likes and even becomes a loyal user in the future.

And the hotel should be the same, it is those customers who have not noticed, but the service providers have thought of the details, so that those customers who have been to George V Hotel feel the difference between here and other five-star hotels, and feel the comfort and happiness of staying here.

After this stage of understanding, Li Yang seems to understand the purpose of the system better. The acquisition of George V Hotel can not only enhance the global influence of dream catching group, but also master a group of more high-end customer resources.

The most important thing is to have a new understanding of the concept of service. Although the service of Pandora resort is also first-class, it inherits the standard of four seasons group.

But George V Hotel still has too many places for them to learn, and has a lot of unique style which is precipitated from its nearly 100 years of history.

Of course, the most popular business of George V Hotel is not the housekeeping department, but the three restaurants. When it comes to meal time, the restaurants are almost full.

Moreover, most of the diners are not hotel guests, but come here to taste delicious food, or local rich people in Paris, and even some people come here for breakfast or lunch almost every day.

For example, the old man called Mr. Parker ate his breakfast here almost every day.

"Good morning, my friend!"

"Good morning, Mr. Parker!"

"Good morning, Martin!"

"Good morning, Mr. Parker!"

"Good morning, Li!"

"Good morning, Mr. Parker!" Li Yang, who had just finished breakfast, met Mr. Parker in the hotel lobby.

As early as a few days ago, Li Yang had already met Mr. Parker. Of course, he was introduced by Adrian.

At that time, Li Yang accidentally noticed the old man and found that he almost knew most of the hotel staff, and even could easily name them. Moreover, he even knew the family situation of many employees, such as whose child was married, whose son was born, who was speculating in stocks, who loved playing cards and so on.

So Li Yang saw that this is not an ordinary guest. After asking, he knew that this is the real frequent guest of the hotel.

At that time, Adrian joked with Li Yang that the old man was a part-time employee of the hotel, and his length of service was longer than 80% of the employees in the hotel.

Parker's full name is gray Parker. He is a French who loves chatting very much. He is already 85 years old. If it wasn't for Adrian's introduction, Li Yang really can't see that he is so old. He is hale and hearty, and his pace is vigorous. It seems that he is only in his sixties.

The old gentleman has been eating breakfast in the George V Hotel for nearly 40 years. Unless he is not in Paris, he will come almost every day and occasionally for lunch.The longest interval is almost three years. It is said that 30 years ago, he was sent to prison for an economic case and stayed in prison for three years.

He often joked that the most painful thing for him in those three years was that he couldn't come to the George V Hotel for breakfast and talk about the recent events.

He even got out of prison first thing is not to go home, but to come here for breakfast!

Mr. Parker once had a wife, but he died many years ago. They have no children. They jointly run a bar with a history of almost 50 years. It's on the Seine River, not far from here.

In fact, his wife liked the breakfast here at first, and they used to eat it almost every day, so for Parker, the George V Hotel is like his second home, with many good memories, and everyone here is his friend.

"I have experienced the change of three general managers of the hotel. I have also seen off and welcomed many new and old employees of the hotel. What's more, I have witnessed the acquisition of the hotel by four seasons group, then by Prince Saudi Arabia, and now by dream group." When Li Yang talked with Parker that day, he said so.

He is indeed a living history. He knows more about the hotel than Adrian. Li Yang has also heard many interesting stories about the changing process of George V Hotel and what happened here.

Not only that, for the charm of George V Hotel, he also saw more thoroughly than many people.

"A lot of things belonging to our time are condensed and preserved here. For an old man like me who has been left behind by the times, many memories and shadows of his youth can be found here.

But he is not like me, has been unable to keep up with the pace of the times, he has been in progress, with the times, become more attractive.

Today's here has both classical charm and heritage, but also a good fusion of things with a new era.

So he is also loved by many young people, where people can feel the modern sense of other emerging hotels, and also feel the unique charm of time concentration and precipitation.

In a word, it seems that people of every era can find their different feelings here! " Gray Parker said that Li Yang thought what he said was very reasonable.

This is also the charm of George V Hotel. Through this chat, Li Yang has a better understanding of the positioning and future development of George V Hotel and what he can never abandon.

George V Hotel is to keep pace with the times, but it can not completely subvert the past, otherwise he may no longer be George V Hotel, that will lose its true loyal customers.

"Your paper, Mr. Parker!" Compared with the high-tech products of the new era, Parker is really more obsessed with things of the old era, such as newspapers.

Every day after arriving at the hotel, Mr. Parker would pick up a newspaper at the front desk and then go to the restaurant. Today is no exception.

"Thank you, Martin. Is your son's leg all right?" Mr. Parker asked.

"It's almost ready. We can continue training next week!" Martin said with a smile.

"Well, that's good. I'm very optimistic about that young man. He will be a great football player!" Said Parker.

"Thank you. I hope he can succeed, too!" Martin said with pride.

With the newspaper in his hand, gray Parker went straight to the restaurant. He would say hello to everyone he saw along the way.

According to Adrian, the main reason why gray Parker is an outside staff member of the hotel is that he is the breakfast taster and quality inspector of the hotel.

Every time the restaurant changes the chef or develops a new breakfast category, he will be invited to taste it. How to ensure that the taste of classic products is as delicious as ever depends on Mr. Parker, the taster.

……

"At three o'clock this afternoon, Ms. Collins and her sixth husband, Peter Charles, will stay in our 616 royal suite!" At the daily meeting, the reservation department reports the list of guests who will stay in the hotel today, especially some special guests or guests with special requirements.

Jon Collins is a special one. She is a regular customer of the hotel. Almost all of her five husbands have been to the George V Hotel. Five years ago, she married her current husband here.

"She said she was going to stay with her sixth husband this time,"

"Peter Charles? Her agent? " Adrian also knew Peter Charles, who had previously stayed with Mrs. and Mrs. Collins.

In addition, Peter Charles once worked in the George V Hotel. At that time, he was only 18 years old and worked as a doorman for 14 months. Now, more than 40 years have passed, and he is already a very famous agent.

"Yes, sir!"

"Do you have any specific requirements this time?" Adrian asked.

"She said it's just the same!"

"Then arrange and display the room according to her files!" Adrian said.After talking about today's guests, Adrian talked about the training of new employees. George V Hotel attaches great importance to every new employee, even if he is just an ordinary cleaner.

For the training of new employees, we also strive for perfection, so that every new employee can show the ultimate service of the hotel.

"By the way, take him to the tooling department today to customize the tooling." Adrian said.

George V Hotel has a special tooling department, in which there are professional tailors and designers. They tailor and customize the tooling for every employee of the hotel, especially for some service personnel. They are all suits, so they need to be customized.

The cost of each set of tooling is not cheap, after all, for the service staff is also the facade of the hotel, their image is also very important for the hotel.

……