Chapter 1903： Grandma flight attendant

Americans seem to like to play the trick of splitting packages and selling them separately at a price increase. In the future, Apple is also going to do so. In order to increase profits, cancel the free charger into a paid purchase. If you have the ability, you can also turn your mobile phone into a modular one. Huaqiang North will let you know who is Dad!

Okay, close!

Turning his perspective back to the plane, facing Yang Cheng’s questioning, Tyrrell said calmly, “For example, hiring young and beautiful flight attendants on a specific flight from Philadelphia is definitely a strategy that can quickly grab passengers.”

Originally, Yang Cheng was still stern, and almost smiled when he heard this, but fortunately, he kept his'high cold' temperament.

Speaking of the "grandma class" flight attendants with American characteristics, let alone complaints from foreigners, even domestic passengers can't bear it. Many people even complain to airlines specifically: Why do I have to face a group of people who can be my grandmother? I spent a few hours!

If one or two is enough, but the grandma flight attendant definitely accounts for nearly 30% of the airlines. The most famous flight attendant grandma is the world's longest flight attendant and the oldest United Airlines 83-year-old Internet celebrity flight attendant Betty Nash, it's not admirable. It's not easy to fly everywhere at such an age.

The key is to consider how the passengers feel? It was originally to subdue the temptation, but when grandma becomes a ghost, who can stand it?

It doesn't matter if you are older. After all, everyone is really not age discrimination, but the American "grandma" flight attendants have a bad attitude, rude and useless, and always stretch their faces, as if you owe them a million! Do not! One billion!

So we can understand the mood of the American people. Why should we spend money to endure being fat, old, grumpy, lazy and ugly?

Comparing the flight attendants from country Z, or the flight attendants from South Korea, RB, and Singapore, they are all the best, friendly, polite, and always smiling. The most important thing is to look seductive, and the fare is worth the price.

In fact, American flight attendants used to be young and beautiful. In 1980, about 80% of American flight attendants and flight attendants were under the age of 35. By 2007, the number of these "young people" had been reduced to about 20%. The number of more mature flight attendants has increased.

By 2007, half of the crew members were over 45 years old, but what is really shocking is that nearly 22% of them are over 55 years old!

In the past, once a flight attendant got married, she had to leave work, and then age, weight restrictions, and even specific requirements for cosmetics, etc., resulting in fewer and fewer unmarried young flight attendants. Instead, they are older and have a stable family and marital status. There are more middle-aged and elderly people.

What is even more speechless is that American Airlines firmly believes that older flight attendants are more experienced and their skills stand up to the test more than their appearance.

There is a case in which an American airline pilot suddenly fell ill during a high-altitude flight and was unable to continue his work. At the very moment, a 61-year-old elderly stewardess with a pilot license calmly helped the plane land and rescue The passengers of a plane were highly praised by the airline officials.

There is also a real air crash case adapted into a movie-the miracle of a flight crash landing on the Hudson River. At that time, a plane full of 150 passengers and 5 crew members hit an obstacle after takeoff and the engine stopped working.

In an emergency, Captain Sally responded calmly and forced the plane to land on the Hudson River in New York. The three older female flight attendants-51, 57 and 58-helped the passengers in an orderly way, and finally miraculously. No one was injured!

In the face of an air crash, experience and skills do play a greater role than appearance in many cases!

The aunt and grandma-level American flight attendants are like superheroes in comics, who always come forward at critical moments to eliminate omnipotence and reduce danger.

This is the reason why airlines would rather not "face" and have to keep the old flight attendants. After all, the old flight attendants can recover the company's economic losses at a critical moment!

Ordinarily, these older and experienced flight attendants should love their work more. Why do they have a bad attitude towards passengers?

The reason is better understood. Today, some senior American flight attendants always seem to be angry and have a bad attitude, because the salary of this industry has not risen since 1980!

After adjusting for inflation, the average hourly wage of American flight attendants declined by 26% each year from 1980 to 2007. Although the wages of all American workers increased by 13% during the same period, some flight attendants said that after the tragedy of 9/11, Their income dropped by a third!

In addition to income reasons, the elderly flight attendants in the United States have been in this industry for too long and have long lost their passion. They cannot be as passionate as young people who have just entered the industry.

Although American airlines flight attendants are generally older and some of their service attitudes are not good, they have their own advantages and disadvantages compared to younger flight attendants. For passengers, the pleasing appearance and battle-tested experience are a fish and a bear. Do not have both.

In fact, between 1920-1950, the profession of flight attendant was derived with the development of aviation industry. It was a new thing at the time. The earliest flight attendant was hired by an American airline and was temporarily part-time by a hospital nurse. .

During World War II, flight attendants slowly grew into a fixed profession. During this period, most of their flight attendants were young ladies between the ages of 20-30.

Nowadays, the age of flight attendants in the United States can be relaxed up to 81 years old, so in the United States, as long as your body permits and is healthy enough, you can do air service work even if you are 70 or 80 years old.

People in country Z are called flight attendants, they are all young, beautiful and tall women, and American flight attendants are flight attendants!

In the traditional Eastern thinking, the service industry must be young, fresh from school, and good-looking.

Now some vocational schools have flight attendant majors, and interviews require high appearance and height. Even to the point where only handsome men and women are seen, airlines are willing to hire good-looking people on the plane, because this represents the country and The face of the company.

Especially flag airlines have strict requirements on flight attendants.

On the other hand, the thinking of Western countries is contrary to that of the East. Their service industry is not as extreme as the East. They are more focused on the word "service". The professional skills of service are the main criterion for assessment, followed by considerations such as appearance, and even Relevant experience is required.

Moreover, in the United States, flight attendants are not as "unattainable" as in country Z. They are just an ordinary job. There is no difference like a car and train attendant, except that they require higher service requirements.

But in today’s country Z, flying by plane is still an “unexpected experience” for most people. It is impossible to be as casual as taking a car or taking a train and other conventional means of transportation. Just like us back then, standing on the side of the road It looked like a scarce car at that time, because there were only three or four cars passing by during the whole day. Now, how many people still run to the side of the road to look at the cars curiously?

Only in country Z or South Korea, flight attendants have become a tall profession, and even many stars and rich people are proud of marrying flight attendants.

why? Probably because the flight attendants are beautiful and have received professional etiquette training, they will look good when taken out, but the real situation is not mentioned, so as not to be scolded!

Young and beautiful girls who choose flight attendant, a relatively low-tech career, are actually rushing for a better life. After all, they can get in touch with higher-level contacts and get out of the sea of ​​hardship as soon as possible in a limited career. Compared with the needs of men, it is better to meet the needs. This is to take what you need, and no one is wrong!

Back to the topic again, Tyrael's suggestion was appropriate, Yang Cheng couldn't decide for a while, but it just sounded, it was indeed a good suggestion.

Don't look at Americans scolding those big blonde girls as idiots, but privately they all want to become that way or marry a blonde girl.

Therefore, it should be a feasible way to use beautiful women to compete for customers from opponents and attract potential customers, and there is no need to worry about breaking QGZ, but the specific implementation needs to be determined after research.

"What else? Except for the beautiful flight attendants?" Yang Cheng asked again.

Tyrael mused, "In fact, Delta Air Lines is going in the right direction. There is not much that can be done without destroying the environment, and your company has made corresponding arrangements.

And compared to American Airlines and United Airlines, Delta Air Lines has the same or even slightly better ride experience and standard service levels, which is enough to make Delta Air Lines stand out from the competition.

What we have to do now is to solve the problem of routes. After all, Delta Airlines’ domestic routes are completely inferior to the other two. Whether it is before or after you take over, Delta’s focus is on international routes. I think it’s time. Changed~"

After talking about , the problem is back to its original state. Delta Air Lines must break the tacit understanding with the other two opponents and start a war first before it is possible to fish in troubled waters. Lay a solid foundation for basic trading.

Does Delta Air Lines know about this problem? Of course you know, but while you want to increase your share, your opponents are also increasing. United Airlines is actively increasing the capacity of its domestic routes in the United States. This move aims to regain lost domestic market share.

Although Delta Air Lines has a strong domestic base to be able to develop and sell branded fares first, its foundation is still too weak compared to the other two.

However, with the decline of the Atlantic routes and successive failures of American airlines over Asia, it seems that returning to the mainland has become an inevitable event.

Especially in the Asian market, the three major airlines actually deployed very early, but their performance was still affected by the continuous growth of the industry's capacity.

Even Delta Air Lines is still temporarily losing money in the Asian market. Of course, this is also related to Yang Cheng's several large acquisitions. Therefore, finding a market with a profitable boom is an important task for Delta Air Lines in the short term.

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