In fact, every enterprise, no matter how big or well-known, will be complained, which is inevitable.
But generally speaking, when there is a complaint, the superior will deal with this kind of problem.
But now, the practice of throwing away the complaint letter directly is obviously that there are people on it who do not act.
This kind of inaction for a long time, there will be people's mouth shop big deception scene.
Lin QingHan turns out the complaint letters in the garbage can one by one.
"Mr. Lin, you..." Li Na, who is about to enter the company, accidentally sees a scene here and her face changes. Rushed to come over, a face of panic.
"See for yourself." Lin QingHan also does not lift the head looking at the complaint letter in the hand, at the foot of Lin QingHan, there are no less than ten complaint letters. All over the place.
Li Na bowed her head. When she saw the complaint letter on the envelope, she was shocked.
"This..." In Li Na's eyes, she was also puzzled. Obviously, she had never seen these complaint letters and did not know that they would be thrown away.
"Secretary Li, please have someone tidy up. Take all these complaint letters to the office. " Zhang Xuan made a sound and then winked at Li Na.
Li Na where still don't understand Zhang Xuan's meaning, hurriedly answer a way: "good, I go to let a person clean up now."
Zhang Xuan went over. He took Lin QingHan's arm and said, "wife, let's go up first. Now it's time to go to work. There are too many people and it's not good to see. After all, it's not a good thing."
Lin QingHan nodded his head and said to Li Na, "Secretary Li, in an hour, find out all the recent complaints and put them in my office!"
"Well, I'll do it now." Li Na nodded quickly.
Li Na has been with Lin QingHan for several years, and she knows what character Lin QingHan is.
In other people's eyes, these complaint letters may be immediately ordered to be dealt with by their subordinates, but in Lin QingHan's case, it is absolutely a big deal. From the beginning, Lin QingHan's point of view is to put customer experience first.
But now, with so many complaint letters, we can see how bad Lin's customer experience is now.
Ten in the morning.
On the top floor of Lin's group building, in Lin QingHan's office.
Hundreds of complaint letters were all opened by Lin QingHan. I watched it all the time.
Zhang Xuan also looked at some, Rao is him, also frowned, some things, really make people angry.
Li Na, the Secretary, stood by with her head down, not saying a word.
After reading the last complaint letter, Lin QingHan breathed a sigh of relief and said: "tourism companies kill people. They openly list that if they don't consume, they ignore this rule. After sales companies don't do anything. It's a three-day time limit for customers to send their cars. The customer was turned out of the repair shop for half a month, but no one came to handle it! Shopping malls conduct fraudulent guide consumption, catering companies charge tips in disguise, and more, I'm sorry to say! But such a thing happened to us, the Lin family! "
Li Na raised her eyes to see Lin QingHan, and quickly lowered her head. She could see that Lin QingHan was on the verge of violence at the moment.
Lin QingHan looked at Li Na and asked, "Secretary Li. Who has been responsible for all these things? "
Li Na, the Secretary, replied, "manager Guo of customer service department, I'll call him here now."
Li Na says, take out mobile phone to want to make a phone call.
"No Lin QingHan waved to stop Li Na's action, "manager Guo, just drive it. I will give you a list in these days. All the people on the list will be dismissed from the company and will never be employed. Don't be merciful on their resume, understand?"
"Good." Li Na nodded.
"Well, you can go down and do something about it. Don't tell anyone yet. " Lin QingHan waved.
Li Na turns around and exits the office.
Zhang Xuan put down his complaint letter, looked at Lin QingHan and asked, "wife, what do you want to do?"
"Very simple answer, one by one, find out all these people!" Lin Qing Qi rose, "my husband, my ID number can not be used, will be found, you help me find someone, in Sai Jiang tourism company to book a two day tour around."
"Good." Zhang Xuan nodded and immediately understood Lin QingHan's meaning.
Zhang Xuan looks at the woman in front of him and touches her chin. His wife wants to learn from Kangxi's private visit in Weifu. Although this practice is tiring, it does have an effect. If he directly orders the company's executives to investigate, he will only find one or two scapegoats. In a month or two, this will happen again.
Now Lin QingHan has to book a ticket for a two-day tour around. It seems that he wants to go along with the flow and catch all the people concerned.
Zhang Xuan made a phone call, soon. Two tickets for the tour around are reserved.
Saijiang tourism company, abbreviated as Saishang Jiangnan, is the largest tourism company in Yinzhou, including all kinds of foreign tours. While traveling abroad, they are also doing the project of traveling around the city. After all, there are many people from other places who do not want to take the route of tourism companies. I don't know how to plan, so I will find a local travel company to take charge of my two-day tour.The whole Xixia Province, not only has a long history of underground palace. There is also the sand beach known as the desert river, as well as the ancient city wall, which is the scene of classic love movies. Many people come here and stand on the ancient city wall. Remember the love in my heart.
With the increasing number of tourists, the tourism industry of Xixia province is very developed in recent years, and there are many people.
When there are more people, there will be more benefits. In the face of huge benefits, many people will have evil thoughts.
At 11:30 at noon, Zhang Xuan and Lin QingHan changed their down coats and took a taxi to the gate of Saijiang tourism company.
The store area of Saijiang tourism company has reached 2000 square meters. Inside the company, there are all kinds of sand tables and specially built scenic spots. In a word, the store of the company is like a small tourist spot.
Some people have said that if you come to Yinzhou, you can't get all the scenic spots. If you come to Saijiang tourism company, you'll have to visit all the major scenic spots in Yinzhou. This Saijiang tourism company is Lin's enterprise.
As soon as Zhang Xuan and Lin QingHan enter the gate of the travel company, a young man in a suit comes over enthusiastically.
"Ladies and gentlemen, what can I do for you?"
Zhang Xuan opened his mouth and said, "my wife and I have reserved two tickets for peripheral tours on the Internet. Where did we register, please?"
The young man, who was just as enthusiastic as he was, immediately changed his face after hearing Zhang Xuan's booking on the Internet. He didn't even pay attention to the two and walked away directly. Lin QingHan's Willow eyebrows were tightly wrinkled together.
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