The attitude of the service staff in front of him was completely beyond Lin QingHan's expectation. Even Zhang Xuan didn't expect that Lin's staff should treat customers like this.
Just now that young man, at first glance, is a salesman. If they book tickets from the Internet, the salesman can't get any commission, but even if there is no commission, no matter which service industry, they shouldn't face customers like this, which obviously goes against Lin QingHan's original intention of customer experience.
Zhang Xuan and Lin QingHan asked several salesmen. In a few people love to answer the attitude, reluctantly found the online ticket registration information.
"Wife, look at this situation, it should not be one or two people who have problems. It's the management. " Zhang Xuan looked at several salesmen with a lazy look.
Lin QingHan frowned all the way, trying to calm her mood and control her not to break out directly. What she wants to do today is to find out all the senior executives who are not acting through this travel company.
Among the complaint letters Lin QingHan saw, 30% complained about the travel company. Some of them, Lin QingHan see, some can't believe!
Two people in the online ticket service desk for a simple registration, originally Lin QingHan thought they did not use their ID card. There will be some trouble, but the result is nothing, very smooth registration.
The staff in charge of the registration gave each of them a hand card with the numbers of 32 and 33 on it. They were asked to wear it on their wrists and go to the waiting hall on the side to wait for the bus.
For this kind of tour around the province, the travel company will arrange buses to take you around the scenic facilities.
When Zhang Xuan and Lin QingHan come to the waiting hall, the scene in front of them almost makes Lin QingHan not suppress his anger.
The building area of the whole waiting hall is about 300 square meters. At the beginning of the decoration planning, it was Lin QingHan's own drawing. In order to let customers have the best enjoyment, the level of the waiting hall is decorated according to the first-class waiting hall. There will be some free drinks, tea and some self-help cakes.
But now Lin QingHan doesn't see any self-help cakes and drinks. The place where the cakes should have been placed is now full of dust. It's obvious that there hasn't been anything here for a long time. Including places where people rest, they are all in a mess. Some cushions are covered with oil stains, and no one has cleaned them up.
Originally, it was supposed to be a place for people to have a good rest, but now it becomes a mess, even a bit difficult to sit down.
Zhang Xuan saw a service staff come over, waved his hand and said in a loud voice: "Hello, please help us change the cushion. It's full of oil."
"There's no cushion. You'll stand for a while. The bus will come soon." The waiter said impatiently.
Lin QingHan took a deep breath. Try to calm yourself and say, "can you pour us a glass of water?"
"OK, wait a minute." Staff should be a, very quickly, brought two glasses of water over, put Zhang Xuan and Lin QingHan in front of the table, "two glasses of water ten."
"How much is that?" Lin QingHan's eyes are wide open. She is not short of money. It's just that the drinks here should not be charged.
"Nonsense, where are you going to drink for free?" The staff looked at Lin QingHan with disdain, then took out a private QR code from his pocket and put it in front of him. "Scan the code and pay."
"You Lin QingHan shouts, just about to say something, and is held by Zhang Xuan.
"All right, wife, it's OK." Zhang Xuan patted Lin QingHan on the back, took out his mobile phone and paid for it.
After Zhang Xuan paid, the staff member left leisurely.
Lin QingHan took a deep breath and said, "I will carefully analyze the company's financial statements every month. I remember every expense very clearly. The subsidy for pastry buffet and drinks in this travel company is about 40000 to 60000 yuan per month. The pastry maker's salary report is 6000 yuan per person, with a total of ten people working in shifts. I really don't know! The fictitious finance of 100000 yuan a month is really a big appetite. "
"Wife, every company will have such problems after a long period of operation. Just deal with them in time." Zhang Xuan tried to comfort him.
"I know." Lin QingHan nodded, "now it's like this. It has something to do with me. Recently, I'm too lax. I haven't come out to have a look myself."
Lin QingHan and Zhang Xuan stand in the waiting room, the time goes by.
Originally, according to the plan, the bus would come at 1:30 noon, but Zhang Xuan and Lin QingHan waited until 2:30 to see the bus coming. The bus body was printed with the words of Saijiang tourism company.
The bus door opened, and a woman in her thirties, like a tour guide, stood at the door. The two people in the waiting room urged: "hurry up! Get in the car. "
Zhang Xuan and Lin QingHan saw that the bus was full of people at this time.
"Get in the car, stop the ink!"
In Lin QingHan Lengshen's Kung Fu, the tour guide urged again.When Lin QingHan and Zhang Xuan got on the bus, only two seats were still empty.
As soon as they sat down, they didn't even have time to fasten their seat belts, so the car started in a hurry.
When driving. The tour guide, wearing a headset, began to introduce the tour routes and precautions for the two days to the people in the car, which was very orthodox.
"Strange, I just went to the company's back office database. Looking at Saijiang's order today, it's just us. How can there be a car of people? " Lin QingHan looked around the carriage, his eyes were puzzled.
"They should belong to another travel company." Zhang Xuan pointed to the wrist of a person in front of him. Each other's wrist, also with a number plate, the number plate is written on the word Xiyi tourism, the font is very small. It's hard to notice that Zhang Xuan whispered, "wife, is Xiyi Tourism under our banner?"
Lin QingHan shook his head. "No
Now the bus Zhang Xuan and Lin QingHan take belongs to Saijiang tourism, which is Lin's private property. But the passengers on the bus, except Zhang Xuan and Lin QingHan, belong to other tourism companies. Obviously, someone is playing tricks in the middle.
Lin QingHan took out his mobile phone, took a few photos, then closed his eyes and began to sleep.
The car was rickety and warm. It was easy to stimulate people's drowsiness. Zhang Xuan, who didn't sleep all night, gradually closed his eyes and went to sleep.
Just as Zhang Xuan was in a daze, a sharp voice came from his ear.
"Get up! I told you to get up, you hear me
"Get up!"
"Who let you sleep!"
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